RSS for Trouble Tickets

The dutch ISP uses RSS to publish its public trouble tickets. Nice if you want to follow the operations of your ISP. You can use your favorite RSS aggregator.

It is nice to have a standard for publishing and using trouble tickets. I guess however that RSS is not enough. You also want to follow the status of a ticket (threads?), semantics (what kind of ticket), priority (how bad is the trouble) and you might even want a specific RSS reader, where you can sort and analyze the tickets. But it is a very good first step. Who is working on an XML-standard for trouble tickets? We might even envisage a service provider that reads and presents trouble tickets.

[by way of Adam Curry]