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13 Aug 2003
Free is the right way to do WiFi
Lately I see more articles that WiFi Internet Access should be a free service. The Billing and Customer Care systems make WiFi to expensive. So you should just add it to your existing services (food, coffee, whatever) and see it as a marketing cost.
This brings me to the question whether we should still call it a service. Something to think about: what are the boundaries of a service? [via BoingBoing]