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21 Jun 2007
Hemma Kocher from Headshift talking
Social software for workplaces. Problem is that a lost of time is wasted in organisations. [not sure about that, we need relax time]. Problem is also bundling expertise. "knowledge is not a tree, but a pile of leaves". Finding answers in an organisation is difficult. Existing content management systems do not provide answers. Learning from each other in a better way. It must be people driven.
Key elements of Enterprise 2.0 are the social tools, such as blogs, wiki, folksonomy, bookmarking, im; an ecosystem of data (rss, microformats, api's); participatory culture. [interesting to note that we already worked at this within KPN Research 5 years ago]. Use cases are in temas, r&D.
Examples they did for the NHS based on a Wiki, bookmarking for law firms, shared news reading [sounds interesting]. [Are people willing to participate? It requires investment before you get something out]
All about building a better personal radar. Software is not enough. Going for second wave adopters.
Is this the 'new' knowledge management'. Is 'management' a good word? Is it an 'old' word? Management sounds like hierarchy. It should not!!! be supervised. It must stay informal and open. It is all about the formal relationships within a company. What induces a change of behaviour in a company? When start people adopting? Takes time. Key is that it really helps the work. Naturally the experience with these services is still young.
Hemma Kocher is from Headshift