Now that I have been working for some 20 years, I notice that my relation to work has changed. I have always been focussed on things that I found interesting to do. Earning money, career and management interest me less and less, although living comfortably is nice. The word fulfillment and doing interesting things are growing more important to me.

The focus of my working career has always been my interest in technology, innovation and understanding. I wanted to know how things work or could work. My analytical skills are strongly developed. I am able to see trends before they happen. My experience allows me to make links between multiple disciplines and provide a helicopter view.

I intend to use these skills as an independent researcher, writing books, commenting on developments on Online Services. And helping to develop new lines of business. I like the subjects blogging, micro-content, OpenReviews and related aggregator/networking services.

In the longer term I am going to do work of a more philosophical nature. I already started reading a lot, but this needs still a lot of work.

My full name is Arnaud Leene. I am now 47 years old , born on may 1, 1958 in Haarlem, The Netherlands;

The Netherlands;

Married to Inge Kamerbeek on April, 24, 1987 in Schiermonnikoog, The Netherlands;
We have a son: Alwin born on 18 december 1993 in Winsum, The Netherlands;

August 1987, degree in Astronomy from the University of Groningen, The Netherlands with the thesis Infrared Studies of Interstellar Dust and Planetary Nebulae;

1982, degree in Astronomy from the University of Leiden, The Netherlands;

1980, degree in Physics and Mathematics from the University of Leiden, The Netherlands;

1977, Atheneum degree from the Lorentz Scholengemeenschap in Haarlem, The Netherlands;

Centre d'Accueil Domaine de Sivas, France

2002 - present

Together with my wife I started a company in the south of France. Having one's own company and being your own boss, was one of my objectives. We refurbished two independent houses in the countryside and converted them into holiday homes. We are now in our second year and the business is growing strong.

KPN Research, Leidschendam and Groningen, The Netherlands

The main part of my working life I worked in the research department of KPN Telecom, the incumbent telecom operator of the Netherlands. Within this department I was able to hold multiple positions. The focus of my work at this employers has been related to innovation, bridging technology and business and (Internet) related services. The goal has been to find new business opportunities beyond the classical telco.

1997 - 1999

During three years I leaded a very large long term research programme (2 Mfl / yr). Goal of this programme was to find the sustainable competitive aspects of new services. In order to do this we first systematicly analysed the Interactive Services that KPN Telecom was likely to introduce and secondly identified thoses services that could have a sustainable competitive advatage based on technology.

As part of the programme we analyzed subjects such as Billing, Java Management, Communities, Streaming Media, Portals and mainly Personalization. We created several prototypes, which have been tested with consumers on the Internet.

1997 - 2002

• 2000 - Business Plan Permissioneers
I created a business plan to start a Gatekeeper service. This service would allow consumers to safily store, manage and sell their personal profile. It would allow businesses to promote their service more effectively. This Business plan has been promoted to KPN / TeleCommerce / Media Services and KPN Valley. Due to the bad investment climate the plan has been set on hold.
• 2000 - Assessment Method for New Business Opportunities
I created a method for analysing new business opportunities.
• 1999 - eCommerce Vision Statement
With two other Senior Advisors, I wrote a vision statement on eCommerce and the impact and consequences for KPN Telecom.
• 1997 - Vision on Multimedia
The convergence of communication, entertainment and content is in part due to multimedia. We wrote a vision statement on multimedia, where I covered the interactive services part of the document.

1997 - 1998

KPN Telecom started a special Business Line target on Internet. This BL was responsible for the launch of HetNet.
I was responsible for all the work done by KPN Research for this account. The size of this account was roughly 2 Mfl yearly. Due to my research experience I was able to influence the content of the programme.

1996

KPN Telecom had a special Business Line dedicated to smart cards and payphones. They also had some plans to enter other interactive business opportunities. In was responsible for this account with a size of 0,3 Mfl.

1995 - 2000

During several years I leaded a small group of researchers who were involved in developing new services. In this role I was responsible for the poitioning and strategy of the expert group within KPN Research. I created a group that worked on the edge of the business opportunities of KPN.

1994 - 1995

In 1995 KPN introduced it's first Internet Service Provider (ISP), Planet Internet. I was responsible for the development of the technical service infrastructure and I was responsible for the betatest and first month operational management of the service.

1992 - 2001

On several occasions I had the opportunity (and time) to students on their thesis projects.

• 2000 - Copilots Usability - this study assessed the usability aspects of web browser enhancements;
• 2000 - B-B Marketplaces - this study assessed the business opportunities of KPN Telecom within the realm of B-B marketplaces;
• 1998 - Publishing Opportunities - this study analysed the impact of Internet on the publishing value chain and the opportunities of KPN Telecom within this adapted value chain;
• 1993 - MUSEIT;
• 1992 - Payment;

1991

KPN Research saw the influence of IT on logistics processes as a new business opportunity for KPN Research.
I created the startegy for this expert group, started the organization and did the acquisition. The expert group grw to some six persons. In a later stage the expert group was disbanded due to a reorganization.

1990

In this function I was resonsible for the planning of the employees, relationship management with PTT Post and relationships with other departments on technical issues. I was also responsible for the strategy for the department.

1989 - 2000

• 2000 - CRM Service Assessment
A business opportunity analysis was carried out of two possible CRM services for KPN, BU TeleCommerce. A Email Management service and a Consumer Gatekeeper service have been analysed.
• 1999 - SME Outsourcing Services
This project evaluated technology and business opportunities of two services: affiliate management and auctions. For both services a prototype was built. Both services could be part of the the portfolio of KPN BU TeleCommerce.
• 1994 - Business Opportunities PDA's
With the introduction of a new type of peripherals (Personal Digital Assistents) KPN Telecom would be introduced to a new type of services and would be confronted with new requirements. This project analysed the consequences and formulated an advice for the requirements of business users.
• 1994 - Advice General Magic
We analysed the business opportunities and consequences of the technology of General Magic. General Magic had created a mobile agent-based communication technology and formed a consortium of several large companies (AT&T, Sony, Philips, Motorola, Matsushita, etc.). The question was whether KPN Telecom should become member of this consortium.
• 1993 - Telemarketing business opportunities for KPN Telecom
The market segment Telemarketing is a very big user of communication services for KPN Telecom. We systematicly analysed which additional services could be offered to this market segment.
• 1993 - Specification of a service for an electronic marketplace
KPN Telecom intended to start an electronic marketplace (now we would say Entry Portal) service based on the large scale introduction of Videotex-based Smart Phones. For this project we created the rquirements of the Smart Phone and and the electronic market place service.
• 1992 - Systematic Overview of Logistical Business Opportunities for PTT Post
For the business department of PTT Post a systemic overview of logistical business opportunities was created. PTT Post desired to expand their business from their postal operations to more extended and value-added services. This study formed a basis for future portfolio enhancements of PTT Post;
• 1991 - Teleshop Architecture
Based on object oriented principles we created an architecture for a teleshopping service (note before Internet!). Using this architecture a prototype of a public terminal for a ticketing service was created.
• 1991 - Management principles for the tarifing of land-based telephony
We created the principles for tariffing of value added telephony services.
• 1990 - Specification of a TMN-network for itemized billing
We specified the requirements for a Mediation System for the itemized blling of the PTT Telecom telephony system. This specification formed the basis of the introduction of itemized billing in the Netherlands. The Mediation System handles the call records generated by the switches and their transportation to a centralized Billing System;
• 1990 - Integral Postal System
We created a future services specification of atelematcis enhanced postal serviced. The services were based on the idea that the addressing information of each postal package or letter was lifted and available in an IT-system. This information could consequently be used to track, process and influence the flow of the packages or letters.
• 1989 - Analysis of the state of the art of optical storage media, relational databases and 4th Generation Languages
KPN Telecom intended to use a relational database, GGL and Optical Media in order to process Call Detail Records. We evaluated the commercial possibilities and adviced the company.

1988 - 2001

• 2001 - Mobile Portfolio description
With the advent of the UMTS network KPN Mobile can introduce a lot of services. These services introduce KPN Mobile to new roles and opportunities. I created an overview of possible service and their interrelations. This study formed the basis of the IT requirements (Service Management and Billing Systems) of KPN Mobile.
• 1997 - Interactive Services
With the introduction of Internet KPN Telecom was confronted with many new opportunities. This strategic research project analysed interactive services and defined possible interested business areas for KPN Telecom. In this project I developed a framework for Interactive Services, which has been used as a basis for a strategic research programme.
• 1996 -Telephony Class Services - Service Creation Process Guide
In this project a (technical) specification was made for Class Services that KPN Telecom intended to introduce. The emphasis lied on consistent interworking of all the services from the user point of view.
In this project I created a Service Creation Process Guide, which described all the necessary steps from Business Opportunity to Service Introduction. This guide has serviced as a reference document for future service creation projects.
• 1994 - Print & Mail
For a new business opportunity for PTT Post, Print & Mail I participated in the team that wrote the business plan. I was responsible for the financial paragraphs of the document.
• 1988 - Information Analysis of cabling registration system
KPN intended to inroduce a registration system (GIS) for their cabling. I performed an information analysis of such a cabling system.
• 1988 - Prototype of a software library for object oriented software modules
This project performed an assessment of object oriented programming methods. As no object oriented languages were yet on the market we created our own language: Object Pascal. In this project I was responsible for the creation of the object class database and an inventarision of object oriented programming developments;

ASTRON, ZWO, The Hague, Netherlands

1983 - 1987

During 1983-1984 The Netherlands operated together with the UK and US an Infrared Astronomical Satellite (IRAS). The goal of this mission was to map the the sky in four infrared wavelengths. There was also room to perform some special targeted observations.

• Co-responsibility for the operations of the dutch special mapping instrument. Stationed in Chilton in the UK;
• Participated in the analysis of the algorithms for the Small Extended Sources catalog. Stationed at JPL, Pasadena, USA;
• Analysis and interpretation of satellite based infared measurements;
• Discovered a new dust component in interstellar space;
• Publication of Ph.D. thesis "IRAS studies of the nature of interstellar dus and planetary nebulae";

Space Science Department, Estec, Noordwijk, Netherlands

1982 - 1983

The Space Science department was responsible for doining autonomous astronomy research, development of measurements instrumentation and management of scientific astronomy satellite projects.

In one of their projects they did far infrared measurements of infrared sources using a balloon based Fabry-Perot device. Due to a equipment malfunction their measurements were not directly usable.
I was able to salvage most of the measurements by analysing the data, finding the incorrect measurements and repairing it. Thus we were able to discover new infrared emission lines.

During my career I was able to, I have been able to improve my skills and knowledge. I have listed the courses and congresses of the last years.

• Human Resource tools for seniors, Schoonderwoerd & partners, 5 days, 2000;
• Strategic Marketing of Services, Maastricht Academy, 8x3days, 1998;
• Selection Interviews, 2 days, 1994;
• Finance for the non-finance manager, Intermediair Seminars, 3 days, 1994;
• Organisational Context of Information Technology, IAC Informatics, 5 days, 1993;
• Presentation Course II, Bureau Gijswijt, 2 days, 1991;
• Software Reliability and Safety, TU Delft, 6 days, 1991;
• Presentation Course I, Bureau Gijswijt, 1 day, 1990;
• Conference Techniques, MDP, 3 days, 1990;
• OSI Protocols, Omnicom, Amsterdam, 3days, 1990;
• Structured Knowledge Engineering, Bolesian Training, 6 days, 1989;
• Project Management, MDP, 3 days, 1989;
• Information Analysis, van Rees, 4 days, 1988;

• MicroLearning, Inssbruck, Austria, 2005;
• @Tech Europe, AdValue, Amsterdam, 2000;
• B-B Forum, Jupiter Communications, San Fransisco, 2000;
• Venture Market Europe, Red Herring, London, 2000;
• Email management, IQPC, London, 2000;
• Reflecting The Internet, Hilversum, 1999;
• Consumer Online Services VI, Jupiter Communications, New York, 1999;
• eCommerce in Europe, Forrester, Amsterdam, 1999;
• Consumer Online Services V, Jupiter Communications, New York, 1998;
• Telecoms @ The Internet II, IIR Limited, London, 1998;
• Marketing Automation, DCI, New York, 1998;
• Consumer Online Services IV, Jupiter Communications, New York, 1997;
• New Media Marketplace;
• Telecoms @ The Internet I, IIR Limited, Geneva, 1997;
• InterAct!, Amsterdam, 1995;
• SERC;
• International Logistics Congress, Utrecht, 1991;

I still use Information Technology (IT) on a daily basis. Last years I have been more a user of IT, than a developer. My job more involved bridging IT with Business Impact, than the day-day usage of IT.

Especially in the early days of my career, I used various hardware platforms. In my last years the expercience has been limited to the PC-platforms.

• IBM, HP, Digital, Sun, PC's, Mac

I used a lot of operating systems during my career, starting with punch cards.

• IBM, JCL, VMS, Unix, MS-DOS, Windows 3.1, Windows NT, Allin1, NextStep, MacOS;

Especially for my Ph.D. thesis I did a lot of programming work, in order to analyse images. Lately my programming work has been limited to scripting languages of software packages

• Algol 60, PL1, Fortran, Sheltran, Pascal, Objective-C;

The number of software packages and applications I have been using is staggering as evaluating new software applications was a daily chore. There have been only a few packages that I used operationally (i.e. daily):

• Teamwork, Ingres (SQL), MS Office (Word, Excel, Powerpoint), Dreamweaver, Internet (Explorer, Outlook);

During a few years of my career I have been involved in IT development projects. For these projects I had to learn some methodology.

• Object Modelling (Brainforce), Yourdon, Bachman, Shlaer&Mellor, Structure Charts.

I have had a chance to get acquainted with several languages. I have always been iterested in learing some words or doing a few lessons before I visit a country. Unfortunately lately I have not been able to build out these skills.
I list here the languages I have put the most effort in.

My native language. What can I say about it. I did 13 years of school on it and I guess I am pretty good at it.

Read: very good Write:very good Speak: very good.

English is my main secondary language. I use English on a daily basis. I write reports in English, do presentations in English and work in English speaking project groups. Of course I am not as good as a native speaker and my proficiency can still be improved.

Read: very good Write:very good Speak: very good

I have a lot of experience wit French. I visit France several times a year, as I have family and friends living there. My working knowledge of french is mainly limited to a social environment and less to a working environment.

Read: good Write: average Speak: good

Regularly I have been in contact with this language through friends, television or work. I am able to use the language in a working environment.

Read: good Write: average Speak: good

During my study Astronomy I made several visits to South America and I followed a few courses. My Spanish was good enough to help me on the street or read a newspaper. My understanding is more South American Spanish, than Spain Spanish.

Read: average Write: bad Speak: average

During my study Astronomy at the University of Leiden, I did several courses in Russian. The main emphasis has been on reading texts. Unfortunately I did not have time to make it part of my official degree. Since my study I did not do anything with this language, so I lost my profiency. I think however that I can pick it up quite quickly.

Read: bad Write: bad Speak: bad

During several visits to Portugal I had a chance to learn the basics of Portuguese. It was enough to help me on the street.

Read: bad Write: bad Speak: bad

Although the major part of this resume is related to work activities, I still have a lot of time on my hand outside working hours. In fact I decided to work only for four days a week (30-36 hours) in order to be able to have enough time on my hand.

Once my son, Alwin, was born I decided to work fewer hours, This would allow me to see and experience him growing up. I have been able to do all kinds of activities with my son and was so a father who is around. It also implied that I had to do (and still do) my fair share doing household chores.

Due to Internet I got interested in my roots. I have been busy researching my family name and set up a website (leene.net) to make contact with other family members and to share my research results.

I have a keen interest in vegetarian cooking. I do the household cooking three days a week and I try to put something new on the table each time. I prefer however cooking on special events (friends visiting, special days, etc.). We built up a very large collection of cooking books and magazines from which we can create menu's. I try to keep a log with the recipes we tried out.

My sporting activities are very limited. I am very interested in T'ai-Chi, which I would like to perfect some day in South-East Asia. I do it daily and started in 2005 with teaching a course in Veynes. I do a family style coming from Taiwan and I do the regular Yang-style, which I learned from Tang-Wei in Groningen, the Netherlands.

I am interested in the origins of civilization, such as Sumer, Egypt, Meso- and South-America. I am especially interested in the more dissident thoughts that are around and I am intrigued by all the artifacts that we are not able to explain yet. I am mainly reading a lot about this subject.

We live in a house, which was built some twenty years ago. We moved in around 2002. So a lot needs to be done to have a living environment, which we like. This takes a lot of work and time. But as we spend here 24 hours a day, it is worthwile to do. We see it every day.

I enjoy doing long (20-25 km) nature walks and I walked some long distance trails involving multiple days. I keep a log of some of the walks I did. I like to watch and determine bird- and plantlife. My dream is to walk to Santiago de Compostella someday starting as high north as possible.